Delivery & Returns
DELIVERY
On Demand Barbers has a fixed shipping of 79kr. This applies regardless of the number of goods or size and weight of your goods. For orders over 799kr we offer Free shipping.
Normal delivery time is 1-5 business days, calculated from the day you receive the order confirmation. If you order before 14:00, the order is usually shipped the same day.
The exception is on orders made on Friday and Saturday. They are sent with the mail from Sundays on Monday morning.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ondemandbarbers.com .
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ondemandbarbers.com and send your item to: On Demand Barbers, Jordstjerneveien 17B, Oslo, 1283, Norway.
SHIPPING
To return your product, you should mail your product to: On Demand Barbers, Jordstjerneveien 17B, Oslo, 1283, Norway. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
CONTACT US
Don’t see the information you are looking for? Please contact us with a special request and let us know how we can best accommodate you. We look forward to help you!